FAQs

Plan Questions

What is NumeRx?

NumeRx is a comprehensive health plan offering ongoing online care and medication management at a single monthly rate. It's designed to be convenient and accessible for all.

Who is eligible for NumeRx?

We welcome everyone, regardless of gender, to join NumeRx if they:

1. Are 18 years or older.

2. Reside in or are physically present in a state where we offer services.

3. Have a proven medical need for treatment.

How much does the program cost?

Our pricing is straightforward and designed for affordability. We include everything – doctor appointments, medications, and shipping – in one monthly cost. You'll find no hidden fees here, just clear, upfront pricing tailored to your specific program and treatment options.

Here are what the plan’s cost:

• Semaglutide Injectable - $399 (or less on sale)

• Semaglutide Xtreme Injectable - $449 (or less on sale)

• Semaglutide Pill - $399 (or less on sale)

• Semaglutide Pill Xtreme - $449 (or less on sale)

• Tirzepatide Injectable - $499 (or less on sale)

• Tirzepatide Xtreme - $599 (or less on sale)

How does NumeRx work?

It's simple! Just follow these steps:

1. Book an appointment with a NumeRx provider.

2. Have your initial telehealth visit.

3. Regularly receive your medication by mail, as per your provider's schedule.

How do I sign up?

Getting started is easy – just schedule with a provider and make your initial payment. We'll send a confirmation email with all the details you need.

What if I have a medical emergency?

In case of an emergency, please immediately call 9-1-1 or your local emergency number.

Are there any hidden fees?

Absolutely not! We believe in transparency – the prices for all our plans are clearly displayed on our website.

If you choose to take your order outside of our plan, you may be required to pay for your medication at the pharmacy.

Does NumeRx require a long-term contract?

No, our services are available on a flexible month-to-month basis.

Can I pause my NumeRx membership?

Certainly! You can pause your membership anytime without any extra charges. Just email us to arrange it.

Care Questions

Do I need to change my diet?

While our medications often reduce cravings, we recommend a balanced diet and regular exercise as part of your weight management plan.

Do I need a doctor's referral to join?

No, you can join NumeRx without a referral.

Does NumeRx replace primary care?

No, we complement primary care by focusing on sustainable weight management solutions.

How long until I see results with NumeRx?

Results vary, but typically members see significant progress within the first few months.

Is my medical information secure with NumeRx?

Absolutely! We prioritize your privacy and have stringent security measures in place.

Is lab work necessary?

While not required, lab work can be beneficial for tailoring your treatment. You can upload recent lab work or have it ordered if needed.

Medication Management

How will I receive my medication?

We collaborate with pharmacies to mail your prescription directly to you.

Do I pay separately for medication?

No, your medication cost is included in the monthly program fee.

How can I consult with a NumeRx provider?

Just schedule your appointment and complete the necessary form.

If you are already a member, simply book an appointment from your customer portal.

What types of medications are prescribed?

Our clinicians prescribe medications based on your individual health needs and history.

When appropriate, your Clinician may prescribe GLP-1 medications, including semaglutide (brand names Wegovy, Ozempic, and Rybelsus), liraglutide (brand names Saxenda and Victoza), tirzepatide (brand name Mounjaro), or dulaglutide (brand names Trulicity). In addition, many members have had success with other medications such as Metformin and a combination Naltrexone and Bupropion. If your treatment plan isn’t working for you, talk to your NumeRx Care Team about adjustments or alternative plans.

Does NumeRx prescribe Wegovy / Semaglutide?

Yes. NumRx clinicians prescribe Wegovy, semaglutide, or other weight management medications, including GLP-1s. NumeRx will also ship and deliver these prescriptions to your chosen address.

What side effects should I expect?

NumeRx Clinicians can prescribe a variety of different weight management medications tailored to your unique biology, behaviors, and preferences. Your Clinician will work with you to explain the specific side effects you could encounter with your specific medications. If you experience side effects, you can easily report them to your Care Team in the portal.

What if my Clinician determines a prescription is not right for me?

We’ll determine if you’re a good fit during the intake quiz and your initial Clinician consultation. If after the initial consultation, the provider determines you are not a fit for any plan, you will be refunded your payment except for the $99 one-time provider fee.

Is medication included in the membership fee?

Yes, the prescribed medication under your plan is included in your membership fee.

What if I want to use a local chain pharmacy?

We can send your prescription to any pharmacy of your choice. Please note that you may be required to pay out-of-pocket at the pharmacy to receive your medication. NumeRx is unable to assist with these additional costs in the event you incur them.

Provider Questions

Who are the clinicians at NumeRx?

All of our providers are US-licensed and board-certified with years of clinical experience. NumeRx also works with specialists and leaders in the industry to construct a program that fits each person’s unique biology, behaviors, and preferences.

How do I see a provider?

After completing your medical intake forms our team will schedule your telehealth appointment with your provider. Your provider will complete a 2-way audiovisual (telehealth) appointment with you on a HIPAA-compliant telehealth system.

Essentially you will have a video call with the provider.

Do I get to pick my provider?

Our team assigns appointment requests based on state licensing and provider availability. You will be given your provider’s profile before your appointment. If you do not want to speak to your assigned provider, for any reason, our team will work to schedule your appointment with a different provider for you.

What if I want to see a different provider?

Please contact us at hello@getnumerx.com and we will help schedule your appointment with a different provider.

Is it legal to see a provider through the internet?

Yes, depending on the specific state in question. NumeRx only operates in states where telehealth is allowed for this specific use case.

Do I actually have to talk to the provider?

Though some telehealth companies will send medication after filling out an online survey, the providers at NumeRx believe that is not an adequate way to make a diagnosis, especially for a new client.

All clients must speak to a provider through two-way audiovisual communication.

Can I get the credentials of the medical provider I’m working with?

Of course. Email us at hello@getnumerx.com, and we'll be happy to share more information about their background.

Payment and Insurance

Do you accept insurance?

Currently, we don't accept insurance. Our services are payable via self-funding only.

Can I use HSA/FSA funds?

Services may be eligible for FSA/HSA reimbursement. Check with your FSA/HSA provider for eligibility requirements. If you have already checked out, you can update your payment method to an HSA or FSA card in your account settings.

What if my insurance doesn’t cover the medication?

Don't worry, NumeRx covers the cost of medications included in your treatment plan.

Dispensing pharmacies.

All medication is directly sent to your door. There are no physical locations to pickup the medication from.

Your medication could be shipped form any of the following location:

• 3906 Cragmont Dr, Tampa, FL 33619

• 1077 Central Pkwy S, San Antonio, TX 78232

• 1343 North Colorado Street Gilbert, AZ 85233